Please Note our website is under reconstruction, not all products are currently listed

Here are the most Frequently Asked Questions

Click a question below to reveal its answer

Question:Answer:
What is a Backorder?

A Backorder is when we ship an item from one of our remote warehouses directly to your door in a fast and reliable time frame. When a product is displayed on our website as Out of Stock, you can still purchase it as a Backorder, you just click the Backorder button on the products page and pay for it as you normally would. And it will be shipped out directly to your Door, removing the time it would take to have it shipped to our Store and then Shipped again to your house.

NOTE: On the rare occasion that our supplier is out of stock of the item, then as soon as your item comes into stock, it will be immediately shipped out to you.

Do I need to book in my instrument for repair?No, you do not need to book your instrument in. You can bring it in at any time, and your repair goes into a cue.
What is the wait time for instrument repairs?Generally the wait time on repairs is 2-5 days. However this time does change depending on the current amount of repairs in the cue, and if parts are required. So it could be slightly longer than this time, or shorter.

I am from out of town, can i get my instrument Express Repaired?

Yes, if you are from out of town, and are in Bunbury for the day, let us know when you drop off your instrument, and we can try to get the repair done for you within the day so you dont have to make a special second trip. NOTE: This may not always be possible.

Do you fix amplifiers, and other electronic items?

No, we do not do electronic repairs here. However, we recommend a company called Prins Radio Services. They are located at 3 Bourke Street in Bunbury, and there phone number is (08) 9721 4343.
Do you do Piano Tuning?Yes we do, our Piano Tuner is Chris Collins, and he tunes and services pianos all over WA. His contact number is 0418 932 155.

How much does it cost to Tune a Piano?

For an upright piano it is $220.

Do you know any Music Teachers?

Yes we do, we have a Teachers Directory here on our website. Click Here to be directed to that page.

I am a music teacher, can I have my name and contact details in your Teachers Directory?

Yes absolutely. If your a music teacher, we welcome you to Contact Us and let us know your Name, Location, and the Instruments or Music that you teach, and we will get you details put into our Teachers Directory. Click Here for a email contact form. Otherwise you can call us on (08) 9721 2066.